Contact

For any refund or return-related queries, please get in touch with us at hey@heyzooma.com. Provide your order number and request and we'll get back to you as soon as possible.

30-day money-back guarantee policy

If you order your first box with us and decide that the product isn't right for you, we will offer you a full refund within the first 30 days after you have made the initial purchase. Please note our refund policy does not cover any shipping costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Receiving your refund

If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund too. Please get in touch with us if more than 15 business days have passed without receiving your refund.